Conserve the response within the Customer Service Division apologizing. It means almost nothing. Your term is worthless. Your business’s values and ethics are pathetic. Should you actually cared you’d write-up a phone number and electronic mail address to the Management of the company. However , you don’t. That claims a good deal.
We sincerely regret to hear regarding your knowledge and realize that your order was cancelled for each your request. In case you continue on to obtain concerns and/or issues please Call us at customersupport at empire-today.com.
The carpet installers didn't study their working location before making their determination or they'd have found An additional entrance they could have utilised.
Now Here's in which it actually gets negative, Friday waited close to all day long no service, Surprise, the installers all over again went the wrong property once more, identified as service Dept once again, prolonged hold out, I had to influence them that I was household and come to find out they went to my mother’s dwelling once again (throughout city) She's not at your house. Ok hold out it gets even worse. I talked them no service Dept. and established the installation date for the following Monday, The installers phone me and tell me that They are going to be at your house amongst 1pm-3pm, effectively it is possible to’t believe it but I am able to 3pm not one person experienced confirmed up. Yes I am aware you are laughing now but all over again they went to the incorrect deal with. named Service Dept yeah correct, they advised me that I was scheduled for installation for Nov 19th, (The working day my mother was to obtain her carpet installed) have you been kidding me not again.
So immediately after remaining so upset I contact the customer service and spoke with One more supervisor. This supervisor, he set my appointment for the next day like a priority and I never ever obtained a get in touch with. So I known as them and I obtain the term .. Im sorry but we will not be out to try and do your carpet today (Mainly because) we don’t have ample installers in your area .
COLUMBUS, OHIO -- Did not display up for his or her the main revenue appt. Should have been ample appropriate there. Salesperson seemingly did the purchase wrong. When they showed up for tricky floor put in, installer looked and did not have all merchandise essential for installation. Arrived out A further day with similar number of product or service Though they verified the extra pieces had arrived in warehouse. Came out One more day with the proper merchandise but ran outside of flooring. Had to come out another working day to complete. Unique day, carpeting in a few regions, a person "didn't can be found in" and they'd to come back out A different working day to finish that. So this installation took FIVE Further days to accomplish.
We have an understanding of your stress, and we’re sorry to hear that you have been unhappy with the carpet padding you obtained. Remember to electronic mail us at customersupport@ empire-today.com with equally your account and speak to facts. Make sure you point out Headquarters in the topic line.
They don’t even choose to look at the wall and baseboards they harmed. I nevertheless don’t have gentle in my bedroom. Plus the best part is I’m in the wheelchair and will’t to the vast majority of plugs. it's been a dwelling HELL I suppose I will have to get an attorney to get them to repair what they may have harmed, These are the worst..
Could one, 2018 at four:06 pm Disgrace Disgrace Shame to Empire Today…. using inexperienced laborers to set up tile. We had the tile put in last 7 days and nevertheless haven't listened to back again from the manager or inspector on all the problems. Really on working day a person the tile installer looked as if it would understand what he was performing but he didn’t return the second day and still left it up to 2 inexperienced laborers to finish.
Considering the fact that Tuesday November 21st, I have already been contacting your CS Division, the extensions and cell phone numbers your team has delivered, I've left messages on all VM, called the profits Division as a last energy for today, and no one has known as me back up to now, November 27, 2017; six:15pm
September 1, 2017 at 3:13 pm I'm creating in regard on the perform done on installation of tile in two bathrooms and an entryway last 7 days! The job was so improperly www empiretoday com reviews completed that we now have mend work to perform. Mortar was left around floors, and specks still left that will only be cleaned by obtaining down and cleaning with wire brush, tile by tile. Grout was put Underneath the baseboards which now seem filthy, mortar was remaining all over baseboards, walls, and toilets, tubs, and doors. Hurt was performed to one wall which have dings on them. Some pieces of tile are not even and sticks up! Quite obvious. It is a excursion about problem, mainly because it’s appropriate in the doorway! Put in 3 hours cleaning just to be able to enter into mattress and make use of the toilets.
On the recommendation of a pal I commenced contact with Empire in September. My primary "ticket" was closed with Empire professing it had been due to MY not returning phone calls. I knowledgeable them that we are during the age of engineering and I will go ahead and ask for my phone data in hard duplicate which is able to clearly show how often times I've termed, And just how often times Empire has called.
Several of the quarter round to the kitchen area an barhrooms nonetheless hasnt been mounted. No less than he introduced some today.
We’ve go through your review, and so are let down to listen to about your carpet installation. We regret the hold off, and would like to adhere to up along with you for making points correct.